Refund policy

RETURN & REFUND POLICY

Thank you for choosing Pill Reaper. We stand behind what we make and want your first experience with the brand to feel straightforward and low-risk.

Because our products are ingestible dietary supplements, we do not accept physical product returns, whether opened or unopened.

That said, qualifying first-time purchases are protected by our 30-Day First Purchase Guarantee.

1. 30-DAY FIRST PURCHASE GUARANTEE

Trying something new shouldn’t feel like a gamble.

If you’re not satisfied with your first Pill Reaper purchase, you may request a refund within 30 days of the recorded delivery date.

The Guarantee is subject to the following conditions:

  • It applies to your first purchase from Pill Reaper only.

  • Refunds are limited to one product unit per customer or household, per lifetime.

  • You do not need to physically return the product.

  • Refund requests must be submitted within 30 days of delivery.

2. ORDERS NOT COVERED BY THE GUARANTEE

The following purchases are not eligible under the 30-Day First Purchase Guarantee:

  • Repeat or subsequent orders

  • Additional units beyond the one-unit Guarantee limit

  • Subscription renewal orders that have already been processed

  • Orders determined to involve abuse, fraud, or misuse of the Guarantee

3. SUBSCRIPTIONS

Subscriptions can be cancelled before the next renewal date through your account or by contacting us.

Once a subscription renewal has been processed and entered fulfillment, it may no longer be eligible for cancellation or refund.

Your initial subscription order may still qualify for the 30-Day First Purchase Guarantee if it is your first Pill Reaper purchase.

4. DAMAGED, INCORRECT OR MISSING PRODUCTS

If your order arrives damaged, contains the wrong item, or something is missing, contact us at support@pillreaper.com as soon as possible.

For damaged products, please include your order number and clear photos of the affected product and packaging so we can review the issue.

These issues are handled separately from our 30-Day First Purchase Guarantee.

5. HOW TO REQUEST A REFUND

To request a refund under the Guarantee, email:

support@pillreaper.com

Please include:

  1. Your full name

  2. Your order number

  3. A short explanation of your experience with the product

Approved refunds will be issued to the original payment method. Please allow approximately 5-10 business days for the refund to appear, depending on your bank or payment provider.

6. FRAUD & POLICY ABUSE

We reserve the right to deny refund requests where we reasonably determine that the Guarantee is being abused, including duplicate claims, multiple accounts or email addresses used by the same household, or other fraudulent activity.

This policy does not limit any rights you may have under applicable law.