Refund policy
RETURN & REFUND POLICY
We want trying Pill Reaper to feel simple and low-risk.
If you’re not satisfied with your first Pill Reaper purchase, contact us within 30 days of delivery and we’ll refund you.
No physical return is required. Because our products are ingestible supplements, we do not accept returned products.
1. 30-DAY MONEY-BACK GUARANTEE
If you’re not happy with your first purchase for any reason, email us within 30 days of the recorded delivery date.
The Guarantee:
- Applies to your first Pill Reaper purchase, whatever the order amount
- Covers one product unit per customer or household. A bundle, such as STAY ON TOP, counts as one unit and is refunded in full
- If your first order contains more than one unit, we refund the highest-priced unit
- Does not require you to return the product
- Must be requested within 30 days of delivery
2. ORDERS NOT COVERED BY THE GUARANTEE
The following are not eligible under the 30-Day First Purchase Guarantee:
- Repeat or subsequent orders
- Additional units beyond the one-unit Guarantee limit
- Subscription renewal orders that have already been processed
- Orders involving suspected abuse, fraud, or misuse of the Guarantee
3. SUBSCRIPTIONS
Subscriptions can be cancelled before the next renewal date through your account or by contacting us.
Once a renewal order has been processed and entered fulfillment, it may no longer be eligible for cancellation or refund.
Your initial subscription order may still qualify for the 30-Day First Purchase Guarantee if it is your first purchase from Pill Reaper.
4. DAMAGED, INCORRECT OR MISSING PRODUCTS
If your order arrives damaged, contains the wrong product, or an item is missing, contact us at:
Please include your order number and, where applicable, clear photos of the affected product and packaging.
These issues are handled separately from our 30-Day First Purchase Guarantee.
5. HOW TO REQUEST A REFUND
To request a refund under the Guarantee, email:
Please include:
- Your full name
- Your order number
- A short explanation of your experience with the product
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
6. FRAUD & POLICY ABUSE
We reserve the right to deny refund requests where we reasonably determine that the Guarantee is being abused, including duplicate claims, multiple accounts or email addresses used by the same customer or household, or other fraudulent activity.
This policy does not limit any rights you may have under applicable law.
